Standard Chartered Bank has dominated global finance magazine’s 2015 best consumer digital bank awards in Asia, Africa and the Middle East, winning 17 country awards and 6 regional awards.
Standard Chartered Bank Zambia, head of retail clients Sonny Zulu said the global finance had recognised the efforts to provide some of the best digital platforms for its retail clients in Zambia.
“We are delighted that global finance has recognised our efforts to provide some of the best digital platforms for our retail clients in Zambia,
“ Indeed one of our aspirations is to be the main digital bank in Zambia – scooping this award is testament to the fact that we have introduced many ‘firsts’ in the digital banking space, including Electronic Banking Centres and the Straight-to-Bank platform,” he said.
Mr Zulu said the bank remained committed to further innovation and development of the digital offering.
And the bank global chief executive officer for retail banking, Karen Fawcett said the global finance recognised the industry-leading digital banking capabilities.
“What is central to our efforts is creating convenience for our clients, so that they have access to banking anytime, anywhere and using whatever channels they prefer,” she said.
Ms Fawcett said the bank has invested heavily in technology and have been infusing a strong digital service culture among its staff.
She said by being digital by design, the processes were end-to-end, so that clients have access to the same, seamless experience and high quality of service, whether they engaged with the bank through mobile, online, phone banking, at the branches, or ATMs.
Ms Fawcett said the global finance selected winning banks based on the strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality, among other things.
However, Standard Chartered’s retail banking business served the banking needs of over 9 million individual and business clients across more than 30 markets in Asia, Africa and the Middle East, through almost 1,200 branches and 5,000 ATMS, as well as digital channels.